Booking Conditions

These conditions apply to customers of Vitalise Holidays and set out the terms on which you contract with Vitalise Holidays. They shall be governed by and construed in accordance with English Law, being subject to the jurisdiction of the Courts of England and Wales. No variation shall be of any effect unless in writing and by the authority of Vitalise Holidays.

How to book a holiday

Provisional bookings can be made by telephone and secured with a credit/debit card or cheque deposit (received within 7 days). A booking form accepting Vitalise Holidays’ booking conditions must be completed and returned within 14 days to ensure confirmation of your holiday.

Deposits

Deposits for breaks are as follows:

Holidays priced up to £500 require a deposit of £100
Holidays priced between £501 and £1000 require a deposit of £150
Holidays priced over £1000 require a deposit equal to 15% of the (visually impaired) holiday price

Payment of balance

The final payment for the holiday will be due 60 days before the start date of a UK holiday and 90 days before the start date of an overseas holiday (unless stated otherwise in the Information Sheet). If the balance is not received, we reserve the right to cancel your holiday, retain your deposit and apply cancellation charges as stated.

Late reservation charges

Late reservations received within 8 weeks of departure may be subject to additional costs levied by our suppliers.

Credit/debit cards

We welcome payment by credit or debit cards and accept Visa, MasterCard, Delta and Maestro. Payments can be made by telephone for deposits, at time of booking, and for final balances.

Cancellation by customer

Should you be forced to cancel your holiday booking you must do so in writing, and the letter must be signed by the person signing the original booking form. Cancellation charges are set out below, based on the date of receipt of written cancellation.

Cancellation charges

57–90 days before departure – charge will be 50% of holiday price
29–56 days before departure – charge will be 75% of holiday price
28–0 days before departure – charge will be 100% of holiday price

If you change your booking

If your booking has been confirmed and you wish to transfer to a different holiday then we will make every effort to accommodate the change, however this may be subject to any cancellation fees levied by our suppliers.

Brochure and website accuracy

In the event of changes being made to the information contained in the brochure we will notify you of such changes as soon as possible.

Alterations to your holiday

Vitalise Holidays reserve the right to make changes or cancellations to holiday arrangements, which may become necessary, and undertake to inform customers when these events occur. All flight details contained in the brochure and on the website are provisional and may be subject to change from the airlines. The final Travel Pack should contain up to date flight details.

Vitalise Holidays reserve the right to cancel holidays up to the date when the balance is due if insufficient bookings have been received. Should Vitalise Holidays be forced to cancel arrangements for any reason, except by default of the client, the choice of an alternative arrangement or full refund will be offered.

Surcharges

The prices quoted in the Vitalise Holidays brochure and on the website were accurate at the time of publication. Vitalise Holidays reserves the right to levy fuel and/or currency surcharges following significant fluctuations. Surcharges, if any, will be requested in writing and customers must pay the increased costs. Failure to pay the surcharges will be treated as a cancellation of the booking by the client and cancellation charges will apply. No surcharge of less than 2% of the holiday cost will be levied. However, if the surcharge exceeds 10% of the price quoted at the time of booking, the client is entitled to cancel the holiday and obtain a full refund.

Our liability to you

Vitalise Holidays is responsible for ensuring the holiday that you book is provided to the standard described in the brochure and on the website. Where services are provided by air or sea carriers, our liability is limited as if we were carriers within the appropriate international conventions.

Conditions of carriage

By its contract with you, Vitalise Holidays does not enter into an agreement for carriage by air but only undertakes to reserve on your behalf. Transport on an aircraft, coach, train or ship is subject to the conditions of carriage of that company, some of which limit or exclude liability. These conditions are often the subject of international agreements between countries and copies of the conditions that apply to your holiday journey may be made available for inspection either at our offices or at the office of the carrier concerned.

Force Majeure

We regret we cannot accept liability or pay any compensation if we have to cancel or change your travel arrangements in any way due to reasons or circumstances amounting to ‘Force Majeure’. In these booking conditions ‘Force Majeure’ means any event that we or the supplier of the service(s) in question could not, even with all due care, foresee or forestall. Such events may include (by way of example and not by way of limitation) war or threat of war, riots, civil strife, terrorist activity, industrial disputes, natural or nuclear disaster, ifre, adverse weather conditions, and all similar events.

Illness and injury

If you suffer injury, illness or death as a result of any failure to perform or any improper performance of any part of our contract with you, we accept responsibility unless the failure to perform or improper performance was attributable to:
(i) Your own acts and/or omissions.
(ii) Those of a third party not connected with the provision of your holiday and which were unforeseeable or unavoidable.
(iii) An event which neither we, nor the supplier of the service(s) in question, could have foreseen or prevented, even with all due care. Please note that in the case of air and sea carriers, liability is limited by the appropriate international conventions. Should any payment be made to you by us in any of the circumstances referred to in this section, we reserve the right to claim, in your place, against the person or organisation responsible for causing the illness, injury or death. This means you must agree to assign that part of your rights to us. You must also assist us, and our insurers, in pursuing any such claim. All claims must be notified immediately to us and confirmed in writing within 28 days.

Problems not connected with the holiday

Vitalise Holidays will provide non-financial support and advice to the best of our ability should you suffer illness, bodily injury or death through misadventure arising out of an activity, which does not form part of your holiday arrangement.

Medical declaration

Medical Declaration Forms are issued, as part of the booking form, to all clients for completion at the time of booking. If your medication/medical condition changes after completion, please advise us as soon as possible. A form can be completed over the telephone, or a large print version sent to you. Fraudulent or inaccurate medical declarations could lead to holiday cancellations and loss of deposit.

Information

Any information given by Vitalise Holidays in regard to visas, vaccinations, climate, clothing, special equipment, topography etc is done in good faith and without responsibility on our part.

Travel arrangements

Travel arrangements from home to the holiday meeting point and return are the customers’ own responsibility. All travel throughout the duration of the holiday is arranged on a group basis. It is the individual’s responsibility to ensure that they are able to comply with the arrangements made for the holiday group.

Information sheet

This provides an outline itinerary including tour dates, transport and hotel accommodation. We will make best endeavours to inform you of any change before departure. It may be necessary to alter your itinerary at short notice due to adverse weather conditions, or operating conditions imposed by owners and operators of accommodation, facilities, aircraft, vessels and other forms of transport. However, your itinerary will be the same in content, unless circumstances beyond our control deem this impossible.

Complaints

If you have a complaint whilst you are on holiday, please tell the Vitalise Representative as soon as possible so that immediate action can be taken. In the unlikely circumstance that the complaint remains unresolved you should write to the Vitalise Holidays Manager, within 28 days after the holiday, with full details of the complaint. We will endeavour to resolve any complaint within 28 days of receipt, however complaints involving external suppliers may take longer.

Consumer protection

Vitalise Holidays is a bonded tour operator and our Air Travel Organisers’ Licence (ATOL) Number is 5544. The air holidays in our brochure and on our website are ATOL Protected. In the unlikely event of our insolvency, the Civil Aviation Authority will ensure that you are not stranded abroad and will arrange to refund any money you have paid to us for an advance booking. Further information can be found on the ATOL website.

Holidays that do not include air travel are covered under our International Passenger Protection (IPP) insurance.

Insurance

In accordance with “The Package Travel, Package Holidays and Package Tours Regulations 1992” all passengers booking with Vitalise Holidays are fully protected for the initial deposit and subsequently the balance of all monies paid to us, including repatriation if required, arising from cancellation or curtailment of your travel arrangements due to the insolvency of Vitalise. There is no requirement for financial protection of day trips, and none is provided.

A master certificate detailing cover is held by Vitalise, as evidence of insurance, verification of cover will be made available to all passengers at point of booking. This insurance has been arranged by International Passenger Protection Limited and underwritten by insurers who are members of the Association of British Insurers.

Booking Conditions

Information and Booking Conditions

The price includes

What’s not included

Travel insurance

Guide dogs

Visually impaired people and sighted guides

Clothing and equipment

Accommodation supplements

Passports, visas and health

Booking conditions