We encourage everyone who volunteers with Vitalise to complete a feedback questionnaire.
The information we receive from these helps us find ways to support you better and make your experience even more fulfilling so please remember to complete yours!
Over 500 volunteers returned completed questionnaires during January – June 2009.
The answers revealed:
The figures
Over 99% of you were satisfied or better with your overall experience
97% of you were satisfied or better with the induction
96% of you were satisfied or better with the support from staff
92% of you were satisfied or better with the training given
79% of you were satisfied or better with the volunteer accommodation at Centres
Over 93% of you said you would volunteer again
The Vitalise effect
83% of you agreed that volunteering has improved your self confidence
90% of you agreed that volunteering has made you more aware of diversity issues
86% of you agreed that volunteering has made you more tolerant towards others
68% of you agreed that volunteering has encouraged you to be more active in the community
Some of the nice things you said about us...
“I have had an amazing and life changing week. It's been complete therapy for my own mind, which I did not expect to happen. My guests were fantastic and it was a privilege to care for them. Thank you and keep up your fantastic work!”
“Really enjoyed the week, developed my confidence when working with disabled people and learned a lot about the needs of the guests.”
“Rewarding experience for all involved. Staff and management very helpful and made my time more enjoyable, brilliant atmosphere.”
“…guests and staff have being excellent with us. I will be back for sure.”
“Everyone is really friendly which is a good thing and everyone makes you feel really welcome!”
“I've had such an amazing experience and it has really affected my life in a good way.”
And some of the areas you feel we could improve on...
“Provide more vegetarian options for meals.”
“Bunk beds not really suitable for older women!”
“Volunteers who are here for two weeks should get day off earlier in second week.”
"Get baths and new mattresses in the volly block”
““The bedrooms could be a lot better.”
“Get power showers”
“You could use more Fair Trade produce”
“The leaflet we got in the post could state more detail.”
We always take your comments on board and pass them on to both Centre Managers and senior staff at Vitalise. We are looking at ways to make your experience even better.
We are aware that volunteer accommodation at some Centres is one of the main areas we need to improve on. We will be undertaking more regular reviews of the accommodation which will hopefully highlight deficiencies and improve facilities in time.