Contract
Booking Conditions
What is included?
What is not included?
Reservation Payment
Cancellation
Hotel Information
Travel Insurance and the European Health Insurance Card
Passports and Visas
Data Protection
Complaints
For Your Financial Protection
International passenger Protection

Contract
On signing the Vitalise Europe booking form you are accepting that the Vitalise Europe terms and conditions form the basis of the contract between Vitalise Europe and you. The person signing the booking form accepts responsibility for making payments to Vitalise Europe for all members of the party.

Booking conditions
These conditions apply to customers of Vitalise Europe and set out the terms on which you contract with Vitalise Europe. They shall be governed by and construed in accordance with English Law, being subject to the jurisdiction of the Courts of England and Wales. No variation shall be of any effect unless in writing and by the authority of Vitalise Europe.

To fulfil your reservation, Vitalise Europe will make arrangements with various independent contractors including hoteliers and private transport operators. Vitalise Europe is not responsible for the negligence or other acts of omissions of these independent contractors, or their employees or agents.

What is included

• Accommodation - as described
• Breakfast
• Dinner and / or lunch - if half / full board options are purchased
• Transfers to and from the airport to the hotel - if transfer option is purchased

What is not included

• Flights to overseas destination
• Travel / Medical insurance
• Transfers to and from UK airports
• Drinks from hotel bar, café or restaurant

Reservation Payment
With confirmation of room availability at your chosen hotel, you should complete a Vitalise Europe booking form and return to our Kendal Office with a 50% deposit.

A booking confirmation letter detailing your reservation and remaining balance will be sent out to you on receipt of the booking form and deposit.

An invoice for the remaining balance will be sent to you 12 weeks before departure and should be paid within 14 days of the invoice date.


Cancellation
Should you be forced to cancel your holiday booking you must do so in writing, and the letter must be signed by the person who signed the original booking form. Cancellation charges will apply as shown:

More than 56 days before departure – charge will be the deposit only
28–56 days before departure – charge will be 75% of the break price
0–28 days before departure – charge will be 100% of break price

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Hotel information
The hotels offered by Vitalise Europe were chosen for their good standard of access to wheelchair users and people with limited mobility. However we cannot guarantee that the hotels offered as part of Vitalise Europe provide “access to all”.

The descriptions of hotels are made in good faith and every care is taken to ensure accuracy. However hotel owners may alter their services from time to time at short notice, Vitalise Europe cannot be held responsible if amenities mentioned in our brochure or on this website are not available, however where possible we will notify you of any changes to the service, which we become aware of prior to departure.

Travel Insurance and the European Health Insurance Card
We strongly advise all guests to take out adequate travel insurance to cover against cancellation, delay, luggage loss, illness and public liability.

It is essential that all guests ensure that they have adequate travel insurance, to include cancellation cover; 24-hour medical and emergency service, repatriation and a 24-hour emergency help line.

We recommend guests also carry a current European Health Insurance Card (EHIC), which can be applied for at a post office, by calling 0845 606 2030 or at www.ehic.org.uk. This provides free or reduced cost medical care in some European countries. The card replaces the E1 11 and should not be seen as a replacement or alternative to travel insurance.


Passports and Visas
It is your responsibility to ensure you have the correct documentation to travel.

Data Protection
It is a requirement of all reservations that Vitalise collect personal data from you and members of your party for data processing. Some of this data will be passed on to the hotel and transport providers that Vitalise contracts with.

With your consent Vitalise Europe may contact you in the future to inform you of any future services. If you would like to receive further information please tick the appropriate box on the Vitalise Europe booking form.


Complaints
If you have a complaint whilst you are on holiday, please inform the hotel Duty Manager as soon as possible so that action can be taken to resolve the problem.

If the complaint issue is still unresolved please contact our Vitalise Europe Bookings Office on 0845 330 0147. The office is open from 9am to 5pm Monday – Friday.

Should we be unable to solve the issue, you should write to Vitalise Europe no later than 28 days after your return, with full details. No claim or complaint will be entertained unless you follow this procedure. Vitalise Europe will endeavour to handle any complaint within 28 days of receipt.

For your financial protection
Vitalise is covered under our International Passenger Protection (IPP) insurance for all breaks where flights are not included.


International Passenger Protection
In accordance with ‘The Package Travel, Package Holidays and Package Tours Regulations 1992’ and passengers booking with Vitalise are fully protected for the initial deposit of all monies paid to is, including repatriation in required, arising from he cancellation or curtailment of your travel arrangements due to the insolvency of Vitalise.

There is no requirement for financial protection of day trips and none is provided.

A master certificate of cover is held by Vitalise, as evidence of insurance, verification of cover will be made available to all passengers at point of booking. The insurance has been arranged by International Passenger Protection Limited and underwritten by insurers who are members of the Association of British Insurers.