Privacy Policy
About this policy
This privacy policy applies to all pages hosted at www.vitalise.org.uk and its sub-sites.
Within this policy references to ‘we’, ‘us’ and ‘our’ are to Vitalise. References to ‘our website’, ‘the website’ or ‘the site’ are to www.vitalise.org.uk and its sub-sites.
Your online privacy and security is important to us. We collect information about and from visitors to our site to help us understand how the site is used and to be able to send out appropriate information and communications to you.
This policy covers the collection of personal information (information that can be traced back to you) that you send to Vitalise while using this website and also anonymous information that we collect about all visitors to the site.
Information we collect from you
The information we collect from our website is for the use of Vitalise only, unless stated otherwise, and may include:
- Any personal details you knowingly provide us with when using or registering with the site such as email address, name, address, telephone number etc.
- Your preferences and use of email updates, recorded by emails we send you (if you select to receive email updates).
- Your Internet Protocol (IP) Address. This is a string of numbers assigned to your computer that is recorded by our web server when you request any page or component on the website. This information is gathered in order to monitor general usage of the website and help us improve the site but we do not monitor individual website usage.
- Data recorded by the website which allows us to recognise you and your preferred settings. This saves you from re-entering information on return visits to the site. Such data is recorded on your computer’s hard disk through the use of cookies. Most browsers can be programmed to reject, or warn you before downloading cookies, and information regarding this may be found in your browser’s help facility. Some parts of the website may not function properly if cookies are rejected.
Information we don’t collect from you
Under no circumstance will we hold sensitive payment details such as your card number, expiry date and security code. All financial transactions are handled through the secure website of our accredited donation service, Just Giving. For more information please refer to http://www.justgiving.com/ and their privacy policy, security policy and terms and conditions.
What we do with your information
Any personal information we collect from this website will be used in accordance with the Data Protection Act 1998 and other applicable laws. The details you provide will be used:
- To process your request for information (e.g. booking requests, volunteering enquiries).
- To send you email updates where requested.
- We may use your email address to send you further information about our products and services. In such a case you will be offered the option to opt in and you may unsubscribe or alter your preferences at any time.
- We may use your postal address to send you further information about our products and services. In such a case you will be offered the option to opt in and you may opt out or alter your preferences at any time.
- We may use your telephone number to contact you with information about enquiries (e.g. if you have requested information about an event or a booking) or to send you further information about our products and services. In such a case you will be offered the option to opt in and you may opt out or alter your preferences at any time.
- The information provided by you will be stored on Vitalise’s databases and may be used by us where appropriate.
Third parties
We will not disclose any of your information to any third parties without your consent except in the following circumstances:
- If required by law, court order or requested by other government or law enforcement authority.
- Occasionally we may need to use third parties to carry out certain activities, such as processing and sorting data, monitoring how customers use our website and issuing emails on our behalf.
- In the case of events we may need to pass your details to co-organisers or co-sponsors without contacting you first.
- We might agree with other similar organisations to occasionally write to each other's supporters, for the mutual benefit of both.
Third parties will not be allowed to use your personal information for their own purposes and we do not sell information to others.
Mailing lists
We will not send you email updates at any time unless you have opted in to receive them.
If you subscribe to an email list on the website, you will receive emails about topics you expressed interest in or relevant related emails.
All our emails will include details on how to unsubscribe from the mailing list.
If you are registered with the site you can also change your email mailing list preferences at any time by logging into the site.
Security
Vitalise will ensure that your personal information is treated securely. As far as possible we ensure your details are held securely on our databases once they have reached us.
Unfortunately, it is not possible to guarantee the total security of data being transmitted over the Internet so information is submitted at your own risk.
Accessing your information
If you wish to access, discuss, delete or amend any data we may hold on you then please contact us with details of the information or changes required.
Email the Communications Team at website@vitalise.org.uk, including Privacy Policy as your subject line or write to:
Privacy Policy
Vitalise Communications Department
212 Business Design Centre
52 Upper Street
London N1 0QH
Other websites
This privacy policy only covers the Vitalise website and its subsites. Any other websites which may be linked to by our website are subject to their own policies, which may differ from ours. Vitalise is not responsible for the conduct or content of these sites.
Acceptance of our Privacy Policy
Use of the Vitalise website implies acceptance of this Privacy Policy. If you are not satisfied with any aspect of it please do not continue to use the website and services. This policy will be updated if there are any changes in our practice and you are deemed to have accepted the current version each time you use the site.
If you have any questions about our Privacy Policy please contact us via email at website@vitalise.org.uk